5 Offices across 4 Countries - Capabilities in 16
By pursuing a steady expansion plan across the Asia Pacific, Extra Mile Group has simultaneously
Delivered its full service incentive and rewards offering to new markets and
Increased its buying power and reach for clients
Regional Capabilities across Asia Pacific
Our presence in key hubs such as Singapore and India, along with our core Australia and New Zealand operations, have allowed us to provide services within neighbouring countries.
Key Partnerships and Client Portfolio
Our ability to expand is supported by a strong set of leading corporate clients as well as our partnerships with both MasterCard and Visa for our prepaid card offerings.
Sales Performance and Customer Loyalty
Our impact on revenue for clients is powered by a suite of service and technologies. In combination, they empower our clients to drive sales activity and defend their existing customer relationships.
Employee Retention / Performance and Rewards / Recognition
Central to our employee focused solutions is a deep belief in the value of people in the success of our clients’ businesses. We design turnkey solutions to precisely meet the challenges each client faces in powering employee performance and retaining key talent. We also practice what we preach, leveraging the same tools to keep our teams motivated and loyal.
Industry Leading Web and SMS Technology Platforms
Our solutions combine powerful expert services with the ideal technology backbone. Leveraging the unique attributes of the web and SMS, our suite of services provides greater reach and efficiency. We extend that to also providing our clients with real time reporting and account access via the web.
Incentive, Rewards, Prepaid Cards, Customer Feedback
We’re constantly pushing to create a more complete solution for our clients – provide a full range of solutions ranging from incentive programs to a broad suite of rewards and a cutting edge customer feedback system.
Systems your Company can rely on
We take both reliability and security extremely seriously. Our processes are compliant with the highest global standards of security including PCI compliance. We’ve coupled that with industry standard risk management systems including AML and Disaster Recovery Capabilities.
Reliable Support
We work to ensure reliability and quality in our people based systems as well. Our account management philosophy is ‘Triple A’ – Any Account, Anywhere, Anytime – meaning that any account manager should be able to manage any account from anywhere. Couple this with specialised training, we ensure both availability and capability is the standard for the services your company receives.
How likely are you to recommend us?
We measure our efforts with clients by this simple but powerful standard. By centering on the Net Promoter Score system, we constantly aim beyond satisfaction to a level of delivery which inspires our clients to refer new opportunities to us.
Undisputed Value: Gluing Customers through Performance
As certified members of the ROI Institute, we measure our success by the value (ROI) that we deliver to clients. That part of our corporate DNA ensures that we retain customers via performance.
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