Extra Mile Group:
Dedicated to improving business performance

Our Flagship Company

Extra Mile Company was formed with a vision to change the way that companies interacted with their customers and employees. Founded in Auckland, New Zealand the Extra Mile Company quickly did exactly that. Expanding to Singapore in 2002 and Australia in 2003 (now 212F) our early years saw a steady growth rate and international accolades. Recently, 2009 saw the addition of our New Delhi branch consolidating our position as a key regional incentive provider across Asia and Pacific.

Leading Provider

Steady growth and high customer satisfaction have led to our position as the leading provider of high ROI incentive, reward and recognition programs.

Offices in 4 Countries Capabilities in 16

From modest beginnings, our customer centric business model has allowed us to expand across the Asia Pacific with Extra Mile Company offices now in India and Singapore and client capabilities in further countries throughout the region.

Operating since 1996

Our core business has been the same for our entire operating history, giving us a strong level of experience that we bring to every client engagement. During that time, we’ve worked with hundreds of companies and campaigns aimed at customers, employees and partners.

Extra Mile Group:
Dedicated to improving business performance

Uniquely Australian

Our foray into the Australian market in 2003, saw the creation of a new brand that was uniquely suited to the Australia marketplace. The 212F name aligns with our focus on bringing an extra degree of energy to the key relationships that our clients have with their customers, employees and partners.

Australian Brand – Extra Mile Group DNA

Despite an established unique Australian brand, our business philosophy and make up is completely aligned with the Extra Mile Group DNA. It means the same focus on customer ROI and delivering extraordinary value through our full service suite of solutions.

Regional Capabilities through Extra Mile Company

With a client list that includes prominent multinational corporates, 212F leverages the regional capabilities of Extra Mile Company to provide a onestop – pan Asia solution for clients with operations in more than one Asia Pacific country.

Nationally recognised strong footprint among leading companies

With our ongoing roll out of enhanced and new products, we are able to leverage our client list of leading companies to create growth opportunities and stronger relationships with existing clients.

Extra Mile Group:
Dedicated to improving business performance

Strong Card Partnerships

With a vision to be a leading issuer of corporate prepaid cards, Extra Mile Group has focused on building strong partnerships with the leading card associations in the world. We have alliances with both Visa and MasterCard which allow us to issue the most feature rich cards available in the market.

Leading Corporate Prepaid in Australia and New Zealand

Our early entry and strength of offering combined to put iChoose in the leadership position among corporate prepaid cards in the Australian and New Zealand markets. It’s a position we plan to replicate in our newer markets so we can provide our clients with the advantages that scale and leadership provide.

International Footprint

Many of our leading clients are multinationals, with the need to leverage iChoose cards in multiple countries. It’s a requirement that we’re happy to say is expanding to more than 10 countries in the AP regions in the near future.

 

Ultimate Choice for Companies and Cardholders

Recognising that corporate prepaid required a higher standard, we built iChoose to be the card with the most options for both our clients and their cardholders. From client options on branding and reload capabilities to more spending options for cardholders, iChoose delivers greater flexibility and application options.

Extra Mile Group:
Dedicated to improving business performance

Real Time Customer Feedback

In the customer satisfaction game, timing is everything. iKnow provides clients with the power of Real-Time access to customer kudos and complaints, empowering quicker action and greater visibility on weak spots in the customer facing parts of their business.

SMS Technology

Leveraging a mechanism that’s in the hands of every customer all the time, iKnow can deliver higher response rates than legacy feedback systems like web based and paper solutions.

Measurement Flexibility

By removing the limitations on timing and reach, iKnow gives organisations more options for creating customer feedback programs. Programs can be run for shorter periods and offers can be on faster rotation based upon effectiveness.

 

Multilevel Reporting

Our multi tiered (3 level) reporting system allows managers at different levels to keep a real time pulse on their customer facing operations. Whether it’s benchmarking different retail locations or capturing regional performance figures, iKnow delivers reporting that matches your business structure.

Extra Mile Group:
Dedicated to improving business performance

Business Intelligence

When Extra Mile Group set out to build a full service solution for companies to engage, incentivise, reward and recognise their key customers, partners and employees – we recognised that the data was as critical as the programs. iChange, our constantly evolving Business Intelligence solution, brings management greater ability to leverage incentive programs to improve performance across the organisation.

Multimedia Communication

No incentive / rewards solution is complete without a communication system that allows flexible interaction with your audiences. iChange provides multiple rich ways to regularly communicate with audiences – a critical factor in the effectiveness of incentive programs.

Compatibility

As a turnkey, end-to-end solution, iChange allows your incentive programs to seamlessly operate within your existing business operations. Your company avoids the need for disruptive and costly changes to existing systems and processes and still benefits from an effective communications and reporting system.

 

Loyalty and Incentive Focus

Unlike other communications and reporting systems, iChange is built around the core loyalty and incentive programs that Extra Mile Group delivers. That DNA ensures all its features are aligned with the programs it supports.

Extra Mile Group:
Dedicated to improving business performance

Secure Business Intelligence Platforms

We ensure complete reliability and security through perfected processes and competent security measures. Our processes are matched with the highest global standards and we’ve coupled that with the industry standard risk management systems including AML and Disaster Recovery Capabilities.

Card Services

Card Services has been developed to house our iChoose sector of Extra Mile Group’s business. This division has developed over many years and the need to create a completely separate division within Vault 360, illustrates the growth of this particular product within our business.

Loyalty and Incentive Focus

Our core business is always front of mind when evolving our suite of services. We are constantly developing our solutions with our clients objectives and industry attributes in mind.

 

Development

In keeping with Extra Mile Group’s internal DNA, Vault 360 also features internal incentives and employee on-going development ensuring we maintain best in the class practices.